Frequently Asked Questions

What is the best way to contact you with questions or to place an order? If you have any questions please call or e-mail us. We are available by phone Monday through Saturday from 9:00 am to 8:00 pm, and in person by appointment. We are frequently on the phone, so please make use of the voice mail. We try our best to get back to our customers within the business day; if your call comes in later in the evening, we will return it the following day. If you would like to meet in person, please call to make an appointment. We are very busy most days, and often can't accommodate drop-ins. We are happy to help you in any way with your order

How much notice do I need to give for a catering order? Wedding receptions typically book 5-12 months in advance. Corporate and Picnics usually book 2-12 weeks in advance. We usually require at least three weeks’ notice for events. During particularly busy seasons, more notice may be required. In the case of an unanticipated event, such as a memorial, we try our best to respond quickly. In the case of a staffed event, we usually require a couple of weeks. Please keep in mind that we sometimes book up for a particular day and must stop accepting orders. We always recommend placing your order as soon as you decide to use us to cater your event.

Can I make up my own menus or make changes in your menus? Absolutely! We would love to help you create a special menu for your event. If you choose one of our menus in our brochure, you are welcome to make any additions or changes you prefer.

How will I know what my total event cost will be? After meeting with one of our event planners and discussing your needs for the event, we will prepare an itemized estimate for you. There will be separate line items for food, china, linen wait and bar staff if needed, sales tax......

Do you require a deposit? We ask for a $500.00 Initial payment for all private events. This guarantees your placement on our calendar. Deposits on corporate and social events vary according to the type and size of the event.

Can you provide for vegetarian and special dietary needs? We have a wide variety of vegetarian, vegan and other special needs menu items. We will discuss your dietary needs together and suggest menu items that would be suitable for your event. Please tell us if we need to consider food allergies.

PAYMENT AND CANCELLATION POLICY

Can I change my order once it has been placed? We are usually able to accommodate changes made at least five days before your event. Let us know when submitting your order if you anticipate making any adjustments. Please note that we consider all orders final two days before the scheduled event date and are not able to make any changes after this time. What is your cancellation policy? Please let us know as soon as possible if you need to cancel you order. Orders that are canceled less than two full days before the scheduled event date will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event.

How do I pay for my order? You are welcome to pay with cash or credit card (we accept all major credit cards), but we do not accept personal checks. We require a credit card to guarantee all orders. Payment is due five days before the event. We will charge your card five days before your event date. How do I pay for my order (corporate / institutional customers)? Established corporate / institutional customers will receive an invoice for submission at the time of delivery or pick-up.

Do you do tastings? Yes, with adequate advance notice we can arrange for you to taste items before you decide to order. In general, we need a week's notice to schedule a tasting. Because we make everything to order, we cannot provide drop-in tasting. Please contact our catering office to schedule a tasting. We charge $25 per tasting (enough for two to taste). If you decide to place an order with us, we will deduct 100% of the tasting charges from your balance due.

Is a gratuity automatically added to my order? We do not automatically add gratuities to catering orders. We are often asked if tipping is customary, to which we respond that some customers do and others do not. The matter is up to you. Gratuities are shared among all who helped prepare and execute your order.